Engaging CX and marketing leaders: Mistakes to avoid in the crowded customer experience solutions market

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In today’s customer-centric business environment, customer experience (CX) and marketing leaders play a critical role in driving success. As vendors of customer experience solutions, it’s essential to understand the unique challenges and priorities these decision-makers face in order to effectively engage them. In this blog post, we’ll explore common mistakes and provide tips in engaging […]

7 Common mistakes made when engaging senior technology buyers (and how to avoid them)

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Engaging senior-level technology buyers is a challenging task for both marketers and salespeople; we’ve seen it time and again for our clients. Fact is, the intricacies of technical decision-making and the pressure to deliver value-driven solutions to these buyers can lead to common errors. For instance, one of our clients in APAC had ambitious sales […]

Rise & fall of a sales opportunity

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How Bill Lost a Deal and Won it Back This story is true. The names have been changed to protect the guilty. Part one: Chasing the suspect Bill sells data cataloging software. He had a named account list of 25 financial services accounts. He had a sense of the sorts of challenges these companies shared […]

The AI trap

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AI is Magic! (Actually, no) Can artificial intelligence solve the hard problem of finding your next customer for you? We all WANT this to be true, because it would be truly game-changing. In fact, we want it so much that we’re willing to accept “black box” solutions that claim to be able to discern buying […]

Sorry, that’s not sales intelligence

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Terms like “sales intelligence” and “actionable insights” get tossed around a lot, and frankly, most of it is BS. There are some big, respected data companies claiming that they offer sales intelligence to power account-based sales campaigns. Just query their database and like magic they’ll show you a list of people who have a certain […]