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6^th CX SUMMIT: THAILAND 2026

26^th March 2026 | Bangkok

About the company

Webex by Cisco is a leading provider of cloud-based hybrid work and customer experience technology. Our advanced AI is integral to our portfolio which includes robust contact center, collaboration, and communications platform solutions.

Webex Contact Center is an AI-powered, cloud-based contact center solution designed to deliver exceptional customer experiences, improve agent productivity, and drive business growth. By leveraging advanced AI-driven capabilities, contact centers can anticipate the needs of their customers, provide intelligent engagements, and augment the workforce to solve customer issues quickly.

With powerful reporting and analytics, contact centers gain enhanced visibility, enabling data-driven decision making that fosters impactful customer experiences. At Webex, we build thoughtful solutions centered around people and their experiences.

Learn more at webex.com

Key solutions

Cisco powers proactive, smart, personalized customer engagement for more profitable customer relationships. Webex Contact Center gives businesses the ability to interact on a customer’s channel of choice and enables the best agent experience for those working in contact center roles. Designed and built from its foundation as a cloud solution, Webex Contact Center brings businesses the innovation, flexibility, and agility of the cloud with security and scalability.

As a cloud-based subscription, Webex Contact Center enables rapid time to market and time to new revenue while minimizing upfront capital investment.

Key takeaways for the participants

Drive cost efficiency and scalability by automating routine inquiries with AI agents, easing live agent workload and operational expenses.
Create frictionless omni-channel journeys by unifying voice, chat, and social channels for seamless handoffs and faster resolutions.
Enhance agent productivity and retention with real-time insights and AI-driven coaching to enhance productivity and customer satisfaction.
Deliver personalized customer experiences through context-aware routing and customer data engagement, driving deeper engagement and loyalty.
Accelerate business agility with a cloud-native contact center platform, enabling faster service rollouts and adapting to evolving customer needs.
Discover how AI agents and human agents seamlessly coexist to deliver context-rich, frictionless customer experiences – ensuring a thoughtful balance between automation and the human touch.
Take away actionable insights to modernize your contact centre operations, elevate agent performance, and deliver the proactive, personalized experiences today’s customers expect.