6th CX SUMMIT: THAILAND 2026

6^th CX SUMMIT: THAILAND 2026

Powering CX, Service, and Technology Leadership

26^th March 2026 | Bangkok

Thailand’s experience economy is accelerating. The CX BPO market is projected to reach USD 4.21B by 2033 with a 12.6% CAGR (2025–2033), propelled by shifting consumer behavior and the government’s Thailand 4.0 digital agenda.

Join the 6^th CX Summit as we bring together CX and contact center leaders for an exclusive deep dive into the future of customer experience.

Key themes

AI and

empathy

Personalization

at scale

Omni channel

excellence

Strong brand

loyalty

The future of

work in CX

Who will you meet

Chief Customer Officers, Chief Marketing Officers, Chief Innovation Officers as well as Directors, VPs, and Heads of the following functions:

Customer

experience

Contact

centers

Branding &

marketing

Customer

service

Customer

data

Innovation

Strategy

Digital

Jeffrey Lee

Senior Vice President,
Customer Experience Group
at Agoda

Naphat Bumrungros

Director of Customer
Engagement Centre
at Dusit International

Songpol Polruth

Executive Vice President of IT
at DTGO Group of Companies

Nikita Katyal

Head of Analytics and AI
at Central Retail

Chalida Kim

Director of Accor Tech
Operations and Innovations,
Sofitel & MGallery at Accor

Geert Warlop

Chief Data Officer
BTS Group Thailand
at BTS Group Holdings
Public Company Limited

Nina Nichkamol Songvisit

Head of Strategy and
Transformation (CEO Office)
at Central Department Store Group

Why attend?

Participation in the Summit is by invitation only, with a guarantee to meet decision-makers and CX leaders.
Our expert speakers and thought leaders from within the country and internationally, will discuss real-world case studies and share practical knowledge.
This unique format allows every attendee to get immersed in conversations and have high-level interaction throughout the day.
The participants will meet CX Technology Partners of their choice in a 1-1 or group setting to learn innovations shaping customer experience.

Why attend?

Participation in the Summit is by invitation only, with a guarantee to meet decision-makers and CX leaders.
Our expert speakers and thought leaders from within the country and internationally, will discuss real-world case studies and share practical knowledge.
This unique format allows every attendee to get immersed in conversations and have high-level interaction throughout the day.
The participants will meet CX Technology Partners of their choice in a 1-1 or group setting to learn innovations shaping customer experience.

Snippets from the past summit

Play

Testimonials from past events

Field Marketing Manager, Adobe

“The CX Summit is where vendors and practitioners discuss the future of CX, and definitely felt like a space we needed to be present. We want to continue working with the BuyerForesight™ team, they have been super amazing and we look
forward to a continued partnership”
Senior SMB Account Executive, Zendesk

“Because of the strategic partnership with BuyerForesight™, it is very good for us to do the networking here and hear the local voices, gather information to our company and strategize how to penetrate this market. This is a win-win situation”
Customer Success & Product Support Leader and Vice President, Genesys

“This event is all about having like-minded people, and at the same time, really look at what is the future of customer experience. We have different organizations coming together, it is a good opportunity for us to understand where we are now and where we could be in the future. Look forward to our future events together.”
Member, CX Society of the Philippines

“The roundtable discussions were engaging. A lot of productive actionable items added to my checklist which I'm excited to work on and implement.”
Director - Cargo Customer Service and Reservations, Cebu Air

“Excellent service team in putting together the event despite the slight delay of participants due to heavy rains and traffic in the morning. Good line-up of speakers and topics are very relevant. Keep up the good work.”
Marketing Solutions Lead, MetroMart Technologies

“It is relevant and good that you've brought industry experts. I like how the speaker from PLDT and from the CX Society shared great scenarios and learning to the audience. Very engaging speakers. I would love to be invited for future events about retail, branding, ecommerce and omnichannel soon.”

Interested in sponsoring this event? Download the prospectus for more details.

Registration

For queries related to this event, please contact our representative.

Call us

+1 218-302-1460

Email us

grow@buyerforesight.com