To justify significant investments and get buy-in, tech leaders are under pressure to demonstrate the ROI of AI initiatives. From qualitative to quantitative methods and the overlapping of AI with other tech, it’s becoming more complex to get clear metrics. How do we scale AI from pilot projects to enterprise-wide transformation without losing track of the bottom line?
Director - Head of Development - Technology, Santander Portugal
11:00 – 11:30
Networking break & 1:1 meetings
11:30 – 12:15
Panel discussion
Track 1
Beyond Automation: How AI is Reshaping the HR Operating Model
What does a 5-year roadmap look like for the AI-driven HR team? We tackle this question by looking at the HR processes that should be fully owned by technology vs those which require human oversight, and exploring how AI can fundamentally change the structure and skillset of the HR department.
Track 2
The Ethical CHRO: Balancing Performance, Wellbeing, and Privacy in a Hybrid World
This session will deep dive into the complex landscape of monitoring performance and engagement using advanced tools without eroding trust or violating privacy for hybrid workforces. The key question here is – How does HR define the acceptable line between performance visibility and intrusive monitoring and how can Tech leaders build transparent systems that HR can confidently defend?
The Data-Driven Mandate: Translating People Analytics into Strategic Business Outcomes
We will discuss the evolution of data from a reporting tool to a crucial asset in driving executive-level decisions on workforce planning, operational efficiency, and capital allocation. We will cover key discussions around establishing data trust and governance protocols across disparate HR systems and predictive models that directly influence CEO and CFO decision-making.
Track 2
Defining and Measuring ROI on HR Tech Investment
HR leaders need better tools while Tech leaders require a measurable ROI – how do we bridge the gap and move beyond usage metrics to measure business value? We will discuss the technology leader’s role in HR budget allocation and how HR leaders can continue to justify spending by showing a direct link between HR tech implementation and organizational growth, retention, and productivity gains.
13:00 – 14:00
Lunch reception & 1-1 meetings
14:00 – 15:30
Knowledge carousel
During this session, attendees will be sorted into groups of 10- 12 to take part in interactive discussions around the topics below. Delegates will get the opportunity to select two topics and move to the second discussion after 40 minutes. Discussion groups are kept small to ensure all delegates get the opportunity to ask their most pressing questions and share their personal insights.
1. Leveraging AI for Fair and Efficient Talent Assessment
2. The Agentic Advantage: Practical Applications for Autonomous HR Service Delivery
3. Beyond the checkbox – Driving L&D with a real value to skills development
4. Scaling HR Agility: Safely Empowering HR Teams with Low-Code/No-Code Platforms
15:30 – 16:00
Networking break and 1-1 meetings
16:00 – 16:45
Panel discussion
The HR Transformation Triad: Technology, Process, and Culture
HR technology implementation cannot be seen as a quick fix. It should be approached as an integrated model for successful, sustainable HR transformation that prioritizes people and culture alongside system implementation. It poses key questions:
How must HR and Tech leaders collaborate to identify “broken” processes before automating them?
What are the key cultural barriers that technology exposes?
How can leaders create a seamless experiences that reinforce organizational values and build employee confidence