AGENDA

DATA & AI LEADERS SUMMIT: PORTUGAL 2026

23rd April 2026 | Lisbon

Fill this form to download the prospectus

8:30 – 9:30

Registration & refreshments

9:30 – 9:45

Welcome & icebreaker

9:45 – 10:00

Opening keynote

AI-powered Marketing: Converting Customer Intelligence into Measurable ROI

Keynote speaker:

Carolina Afonso

Carolina Afonso

Adjunct Professor of Management, Strategy & Marketing, ISEG

10:00 – 10:15

Headline sponsor keynote

10:15 – 11:00

Keynote panel discussion

Scaling AI from pilot to profit with clear KPIs

To justify significant investments and get buy-in, tech leaders are under pressure to demonstrate the ROI of AI initiatives. From qualitative to quantitative methods and the overlapping of AI with other tech, it’s becoming more complex to get clear metrics. How do we scale AI from pilot projects to enterprise-wide transformation without losing track of the bottom line?

Panelist:

Vladyslav Chekryzhov

Vladyslav Chekryzhov

Director of Data Science,
AUTODOC

Pedro Viegas

Pedro Viegas

Director - Head of Development - Technology, Santander Portugal

11:00 – 11:30

Networking break & 1:1 meetings

11:30 – 12:15

Panel discussion

Transforming data into actionable & accessible intelligence

This session explores the monetisation of data lifecycle from raw data collection to the delivery of real-time insights that drives tangible business value. How can we tap into modern data engineering and analytics techniques to move from a reactive, reporting-focused approach to a proactive, insight-driven culture while making data-informed decisions.

Panelist:

Edgar Rocha

Edgar Rocha

Head of Data & Analytics,
CTT - Correios de Portugal

Antonio Nogueira

Antonio Nogueira

Chief Data Officer,
NOS SGPS

Patrícia Neto

Patrícia Neto

Head of Data,
FARFETCH

12:15 – 12:45

Technology partners’ spotlight

12:45 – 14:00

Lunch reception & 1-1 meetings

14:00 – 14:45

Panel discussion

How Agentic AI is reshaping workflows and redefining the future of work

Organisations are now exploring a new operating model where Agentic AI systems act as autonomous partners, capable of executing complex workflows from end to end. Leaders must ask: Which business processes should be entrusted to autonomous agents? How do we build a new organisational structure that optimizes both human talent and AI? And who will be responsible for leading this new, AI-enabled frontier of work?

Panelist:

Bruno Tinoco

Bruno Tinoco

Head of Data Science & AI,
Novo Banco

Marta Cabrita 500x500

Marta Cabrita

Head of Digital Transformation,
VdA Vieira de Almeida

Ana Neeves 500x500

Ana Neves

Head of Data & AI Delivery,
Galp

14:45 – 15:30

Panel discussion

Futureproofing your data stack – From On-Premises to Cloud-Native and Beyond
The data landscape is in a state of constant transformation. This panel will take a deep dive into the strategic shifts that have defined the modern data stack, from the era of on-premises data warehouses to today’s cloud-native, composable architectures. We’ll dissect the architectural choices leaders face today to unlock the full potential of their organisation’s data assets. The discussion will cover the new “data lakehouse” paradigm, examining how technologies like data mesh and data fabric are revolutionising data governance and access.

15:30 – 16:00

Networking break and 1-1 meetings

16:00 – 17:30

Knowledge carousel

During this session, attendees will be sorted into groups of 10- 12 to take part in interactive discussions around the topics below. Delegates will get the opportunity to select two topics and move to the second discussion after 40 minutes. Discussion groups are kept small to ensure all delegates get the opportunity to ask their most pressing questions and share their personal insights

1. Bridging the gap: Overcoming legacy IT challenges and driving modernisation within budget constraint

2. Enhancing resilience & productivity through predictive analytics and digital twins

3. Beyond a governance framework: Regulating transparent and responsible AI

4. Building a unified data & AI strategy: Breaking down silos for a single source of truth

17:30

Closing remarks & end of summit

Interested in attending this event?

REGISTER

Key themes

Icon_AI and empathy
Icon_Personalization at scale
Icon_Omni channel excellence
Strong brand loyalty
Icon_The future of work in CX

Powering CX, Service, and Technology
Leadership

Who will you meet

Customer experience
Contact centers
Branding & marketing
Customer service
Customer data
Innovation
Strategy
Digital

Chief Customer Officers, Chief Marketing Officers, Chief Innovation Officers as well as Directors, VPs, and Heads of the above mentioned functions.

12:45 – 14:00

CX technology partners’ spotlight