Uniphore (APAC) – Conversational
Automation Case Study
COMPANY
Uniphore is a conversational automation technology company. Uniphore sells software for conversational analytics, conversational assistants and conversational security for CX and sales use cases.
![Uniphore](https://www.buyerforesight.com/wp-content/uploads/2023/03/Uniphore_694x232-398x133-1.png)
![](https://www.buyerforesight.com/wp-content/uploads/2023/03/Challenge.png)
CHALLENGE
Uniphore needed to grow market share in Southeast Asia in a highly-competitive market for CX automation solutions. Building reliable sales pipeline required having in-person thought leadership conversations with call center leaders accountable for more than 100 agents.
SOLUTION
Uniphore engaged BuyerForesight™ to build an in-person interactive experience campaign in key target markets in the region including Singapore, the Philippines, and Vietnam. A mix of dinner events and half-day workshops delivered a highly-qualified pipeline of sales prospects in a comparatively short time.
![](https://www.buyerforesight.com/wp-content/uploads/2023/03/Solution.png)
![](https://www.buyerforesight.com/wp-content/uploads/2023/03/Results.png)
RESULTS
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Interactive Experiences
Completed
Accounts
Targeted
Expressed
Interest
Qualified Contacts
Attended
EXAMPLE PARTICIPANTS
![Uniphore - Conversational Automation Case Study](https://www.buyerforesight.com/wp-content/uploads/2023/03/APAC_Uniphore_Conversational-Automation-3.jpg)
![Uniphore - Conversational Automation Case Study](https://www.buyerforesight.com/wp-content/uploads/2023/03/APAC_Uniphore_Conversational-Automation-2.jpg)
![Uniphore - Conversational Automation Case Study](https://www.buyerforesight.com/wp-content/uploads/2023/03/APAC_Uniphore_Conversational-Automation-1.jpg)
![Uniphore - Conversational Automation Case Study](https://www.buyerforesight.com/wp-content/uploads/2023/03/APAC_Uniphore_Conversational-Automation-4.jpg)
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Head, CE Service Digitisation & Automation, Grab
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Global Director of Customer Experience Sales, BT
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Regional Customer Experience, DBS Bank
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Global Head of TM Optimization, AIG
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Vice President, Customer Order and Delivery Experience, Digital CX, Schneider Electric
![](https://www.buyerforesight.com/wp-content/uploads/2023/03/Whats-next.png)
WHAT’S NEXT
Uniphore expanded its partnership with BuyerForesight™ in 2023 to deliver a reliable flow of qualified, engaged prospects when and where they are needed.
![BuyerForesight](https://www.buyerforesight.com/wp-content/uploads/2019/11/BF-NEW-LOGO-RGB-300-TM.png)
ABOUT BUYERFORESIGHT™
BuyerForesight™ delivers research and demand generation services that produce superior value because they are based on thought leadership conversations with the most qualified prospects.
If you’d like to evaluate BuyerForesight™ yourself, email [email protected].