Customer Experience & Data Analytics APAC 2022 Conference Report

It was one of the best conferences I’ve attended in a long time.”

– Head Of Digital Customer Experience, Automotive Industry

The Customer Experience & Data Analytics APAC 2022 conference was a great success thanks to the brilliant CX practitioners who traveled to Singapore from all over Asia to share their experiences and learn from their peers.

This was a conversation-driven conference specifically designed to create lasting relationships amongst participating industry professionals and with relevant solutions providers.

Top benefits for sponsors:

Each participant is pre-qualified before receiving an invitation

A low-pressure format encourages participants to open up about their challenges

1:1 meetings are guaranteed

Top benefits for participants:

High-value networking opportunities

Thought leadership sessions focused on real-world challenges

Opportunity to meet with providers who can help right now

This conference is unique and the setting encourages participation and sharing from everyone. I learnt a lot!”

– Chief Transformation Officer, Media / Entertainment

Topics covered

Privacy journey design for CX
Building a customer relationship health management program
When does personalisation create a trust problem?
The case for real-time customer analytics
Best practices for encouraging product reviews
Comparing metrics between mobile, PC and smart devices
Modernizing CX to reduce customer effort
New approaches to personalisation with 1st-party data
How to graduate from loyalty program to loyalty brand
Converting real-time analytics into real-time actions
Driving CX investment with ROI-focused metrics
Building loyalty by valuing your customers’ data

Average scheduled 1:1 meetings completed for each sponsor

of the 1:1 meetings resulted in post-event sales opportunities

Participant Snapshot

Head of Digital Transformation, Asia at Arcadis

Head – Customer Experience and Analytics APAC at Bayer

Managing Director, Southeast Asia at Otis

Director & Site Head – Digital Health & Innovation at Amgen

Head of Digital Practice APAC, Group Internal Consulting at UBS

Customer Experience & Data Analytics APAC 2022 Conference Report

Top benefits for sponsors:

Each participant is pre-qualified before receiving an invitation

A low-pressure format encourages participants to open up about their challenges

1:1 meetings are guaranteed

Top benefits for participants:

High-value networking opportunities

Thought leadership sessions focused on real-world challenges

Opportunity to meet with providers who can help right now

Topics covered

Average scheduled 1:1 meetings completed for each sponsor

of the 1:1 meetings resulted in post-event sales opportunities

Participant Snapshot

SPONSORS

Key Insights

The importance of advanced data analytics to improve the effectiveness of CX is growing

Many CX leaders are invested in the vision of automation, but have been disappointed by technology that has fallen short of promises, especially bots

Successful CX is built on trust, and brands that clearly value consumer data privacy will win and retain more customers

Profile Breakdowns

Seniority

Job Function

Industry

BF Solutions

Services

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