Summary
Full-Time Position – Kolkata, Bengaluru
We are seeking an experienced Concierge FinOps Manager to join the BuyerForesight Events Concierge (BEC) Team. The BEC team plays a crucial role in delivering exceptional experiences and enhancing client satisfaction at every event program hosted by BuyerForesight. As a Concierge FinOps Manager, you will be responsible for improving both cash-flow and margins in BuyerForesight’s operations. The ideal candidate will have prior experience in creating and managing a detailed P&L per event, with a particular focus on creating and enforcing cost controls with global vendors.
Key Duties and Responsibilities: (other duties maybe assigned)
Contract Management
- Oversee all contracts and agreements related to concierge services, including vendor contracts, partnership agreements, and client/vendor contracts
- Negotiate contract terms and conditions to ensure favorable outcomes while maintaining strong relationships with partners and vendors • Ensure proper documentation, execution, and adherence to contracts in compliance with legal and regulatory requirements of all global BuyerForesight entities
- Monitor contract performance and address any issues or discrepancies in a timely manner
Pricing & Spend Optimization
- Analyze and create spend reports for each region and event type
- Leverage spend reports to create regional rate cards for average spend on events specific to regions and types
- Create seasonal rate charts using the same details
- Develop rate cards and regional pricing strategies based on delivered Concierge projects and experiences
Payment Planning & Financial Performance
- Manage all payments and processes related to concierge services, including vendor payments, client receivables for reimbursements, and audience reimbursements
- Create payment plans, schedules, and Payout plans, considering company regulations, payment terms, funds, and vendor priorities
- Ensure compliance with relevant laws, regulations, and internal policies governing payments and financial transactions
- Implement controls and procedures to mitigate risks associated with fraud, errors, and unauthorized transactions
Partnerships
- Create and manage vendor partnership with venue, transportation and other logistics providers
- Plan and onboard long-term partners, such as travel providers, vendors, airlines, hotels, and transportation providers
- Negotiate regional or global contracts and agreements with travel partners to secure favorable terms and pricing
- Identify and establish travel partnerships and tie-ups to expand travel options and benefits for employees, clients, and attendees
- Collaborate with travel partners to develop exclusive offers, discounts, and loyalty programs for concierge services
- Cultivate and maintain partnerships with hotels and accommodation providers to offer a diverse range of options for travelers
- Negotiate preferred rates, room blocks, and amenities for concierge clients to ensure cost-effectiveness and comfort
Requirements
- 8-10 years of experience in financial operations at travel/event management/hospitality services or B2B service providers
- Ability to work with global requirements in multiple time zones, multi cultural teams, and high-pressure environments
- Proficiency in Google Workspace/Drive, Zoom Conference, and Microsoft Office
- Analytical mindset with the ability to form insights based on data
- Strong skills in communication, negotiation, problem-solving, flexibility, adaptability, time management, and discipline
BuyerForesightTM relies on associates to maintain flexibility and foresight while upholding confidentiality related to high-level processes and operations. The BEC sub-divisions include Concierge Hub (R&D and Event Planning), Concierge FinOps, and Concierge Travel & Admin.
Reach out to us
View all open positions here.
Why you should work with us
- We’re agile and flexible as long as the deliverables are met
- We’re a young, vibrant and energetic team with different cultures being part of our family
- Your growth could be accelerated if you’re able to showcase your skills and knowledge
- We pay higher than industry standards for most of our roles
- We work out of a co-working space where you get to meet and interact with other businesses to improve business knowledge
- We have Fun Friday sessions at work to mix play with work
- Our training sessions are more practical than classroom which makes you learn and implement while actually delivering value
- Because you’re smart and can make an informed decision
About BuyerForesight ™:
We’re a marketing services company focused on delivering high-value B2B sales conversations for Technology solutions vendors with low-pressure, high-converting small-group thought leadership events. Our events create a powerful sales funnel that accelerates sales cycles while creating awareness and differentiation for our customers.
Started in 2014, BuyerForesight has delivered over $1 billion in sales pipeline for tech companies selling to nearly every industry that buys software and technology. We have 100+ team members spread across 2 locations (Kolkata & Bangalore) in India, 1 (Duluth, MN) in the US, 1 in Singapore, 1 in the Netherlands, and 1 in the Philippines. We are a fully bootstrapped company founded by 3 serial entrepreneurs.