Account Manager

Account Manager

Summary

Full-Time Position – APAC / Europe

We are looking for an APAC-based Accounts Manager to be the primary point of contact for several APAC, Europe & ME customer accounts. You’ll need to work closely with customers’ marketing and sales team and our India-based delivery team to ensure clear communication and superior service.

Ultimately you will be accountable for keeping customers well-informed about our work on their behalf, and for keeping our delivery team well-informed about customer needs. The goal is to retain customers by demonstrating that we care as much about their success as they do.

Key Duties and Responsibilities:

  • Will report to India delivery team leadership
  • Be the primary point of contact for 15 APAC-based customer accounts
  • Collaborate with delivery team to continuously improve the performance of our outbound prospecting campaigns run on behalf of customers
  • Always know exactly where we stand with each customer, and have a point of view on how we can improve with each
  • Improve on-boarding processes and implement success programs
  • Mediate between customers and delivery teams
  • Resolve customer requests promptly
  • Drive weekly status calls to discuss strategies and communicate value from the program
  • Minimize customer churn
  • Increase wallet share by identifying challenges and recommending solutions

Skills and Qualifications:

  • 4-8 years experience in a similar account manager role for a SaaS or services company
  • Strong active listening skills and an aptitude for taking in, understanding, and synthesizing new information
  • Strong understanding of demand generation strategies
  • Pays attention to detail and nuance
  • Clear, concise oral and written communications

Reach out to us

    Role Not Available

    Thank you for your interest in joining our team! Unfortunately, we are not hiring for this role at the moment. Please check back later or explore other opportunities on our careers page.

    View all open positions here.

    Why you should work with us

    • We’re agile and flexible as long as the deliverables are met
    • We’re a young, vibrant and energetic team with different cultures being part of our family
    • Your growth could be accelerated if you’re able to showcase your skills and knowledge
    • We pay higher than industry standards for most of our roles
    • We work out of a co-working space where you get to meet and interact with other businesses to improve business knowledge
    • We have Fun Friday sessions at work to mix play with work
    • Our training sessions are more practical than classroom which makes you learn and implement while actually delivering value
    • Because you’re smart and can make an informed decision

    About BuyerForesight ™:

    We’re a marketing services company focused on delivering high-value B2B sales conversations for Technology solutions vendors with low-pressure, high-converting small-group thought leadership events. Our events create a powerful sales funnel that accelerates sales cycles while creating awareness and differentiation for our customers.

    Started in 2014, BuyerForesight has delivered over $1 billion in sales pipeline for tech companies selling to nearly every industry that buys software and technology. We have 100+ team members spread across 2 locations (Kolkata & Bangalore) in India, 1 (Duluth, MN) in the US, 1 in Singapore, 1 in the Netherlands, and 1 in the Philippines. We are a fully bootstrapped company founded by 3 serial entrepreneurs.